We improve the interactions between organisations and their audiences.

A selection of our work

Case studies

Spamhaus Technology website redesign

Client: Spamhaus
Disciplines: UX, Website redesign

Improving the Spamhaus Technology website with a new design for UX and site structure.

Cambridge Open Engage

Client: Cambridge University Press
Disciplines: UI design, User testing, UX design

Website design and user testing of a new open research platform.

Thales Accelerate Partner Network

Client: Thales
Disciplines: Branding, Messaging, Naming

Branding the new channel partner program for Thales CPL.

Equip

Client: Equip
Disciplines: Branding, Messaging, Naming

A new visual identity for an innovative coaching and consultancy business.

Multimedia Fluid Mechanics

Client: Cambridge University Press
Disciplines: User experience, User interface design

Converting an academic DVD resource into a visual and interactive digital platform.

The Duchess of Cambridge’s early years survey

Client: The Royal Foundation
Disciplines: Campaign support

Helping The Duchess of Cambridge launch her landmark UK-wide survey.

Orange’s Neva range

Client: Orange
Disciplines: Packaging design, User research

Understanding the user experience, informing product communication and designs.

Thales Data Threat Report 2019

Client: Thales
Disciplines: Marketing communication

Visualisation for the launch and branding of Thales’ 2019 Data Threat reports.

Linx website redesign

Client: Linx
Disciplines: User experience

Redesigning the Linx website with improved user experience.

Cyber Security Escape Room

Client: Thales
Disciplines: Event campaign

Driving awareness with an innovative event presence.

Orange user guides

Client: Orange
Disciplines: Product collateral

Improving efficiencies in creating collateral to support the customer experience.

Virgin Media quick start guides

Client: Virgin Media
Disciplines: Customer experience

Delivering a clarity and reducing confusion during the self install journey.


Our thoughts

Quick start guide process

At Make it Clear, we follow a four stage process for all of our work - Definition, Solution, Implementation,...

Features vs. Benefits — and the power of benefit-led messaging

It sounds like an easy distinction to make, feature or benefit. And it is simple. However, when it comes to describing products or services,...

Customer experience: The devil is in the (neglected) detail

If you’re ever looking for an example of how failing to put the user needs at the heart of technology based communication can cause unnece...