Work Show all disciplines Animation B2B Marketing Brand clarification Customer experience Event campaign Internal comms Marketing communication Product collateral Product launch User experience User interface design Show all clients Virgin Media Virgin Media user guides Client: Virgin Media Disciplines: Customer experience Delivering a clarity and reducing confusion during the self install journey. Our thoughts Kerning my itch At 8:10 I’m making my way from London Bridge to Old Street and it’s a tedious undertak... Ben PawsonMarch 17 What does success look like? Sales figures, customer satisfaction, retweets, return on investment… the list of ways to measure the success of a project is endless. Wha... Rick HarrisonMay 11 Quality of information = quality of experience Experiences are judged by people in how well it met, failed or exceeded their expectations.... Jay NichollMarch 24
