Work Show all disciplines Animation B2B Marketing Brand clarification Customer experience Event campaign Internal comms Marketing communication Product collateral Product launch User experience User interface design Show all clients Virgin Media Virgin Media user guides Client: Virgin Media Disciplines: Customer experience Delivering a clarity and reducing confusion during the self install journey. Our thoughts Internal comms: beyond information to understanding Have you given your employees permission to be great? Have you given your team what they need to make your vision a reality? For a start the... Jay NichollOctober 12 Get some clarity around your B2B brand marketing What do you stand for? Well, not you so much you personally, your business. Do you know? Do the people who work for you? Most importantly do... Jay NichollJune 14 Mental models — customer education, expectation, & experience Experiences are created when the ‘mental model’ of your customers (how they believe something works and the ‘system modelâ€... Arya AlatsasAugust 11
