Case studies Show all disciplines Animation B2B Marketing Brand clarification Customer experience Event campaign Internal comms Marketing communication Product collateral Product launch User experience User interface design Show all clients Virgin Media Virgin Media user guides Client: Virgin Media Disciplines: Customer experience Delivering a clarity and reducing confusion during the self install journey. Our thoughts Assessing customer experience is simple We do a lot of consultancy on customer experience across a range of intera... Rick HarrisonApril 5 Customer experience: The devil is in the (neglected) detail If you’re ever looking for an example of how failing to put the user needs at the heart of technology based communication can cause unnece... Rick HarrisonMarch 12 Brand naming process A great name can play an important role for a brand. While the brand name isn’t a substitute for the reputation that comes with a good ... Rick HarrisonNovember 3
