Case studies Show all disciplines Animation B2B Marketing Brand clarification Customer experience Event campaign Internal comms Marketing communication Product collateral Product launch User experience User interface design Show all clients Virgin Media Virgin Media user guides Client: Virgin Media Disciplines: Customer experience Delivering a clarity and reducing confusion during the self install journey. Our thoughts Features vs. Benefits — and the power of benefit-led messaging It sounds like an easy distinction to make, feature or benefit. And it is simple. However, when it comes to describing products or services,... Rick HarrisonNovember 6 CX — where does it start? Customer experience is widely believed to be the next battleground of business competition. Businesses that deliver the best CX will be the ... Rick HarrisonAugust 23 Maximum effort: Why CMO’s should up the focus on internal comms You’ve identified a problem, you know the solution you’d like and now you just need you... Rick HarrisonSeptember 23
