Work Show all disciplines Animation B2B Marketing Brand clarification Customer experience Event campaign Internal comms Marketing communication Product collateral Product launch User experience User interface design Show all clients Virgin Media Virgin Media user guides Client: Virgin Media Disciplines: Customer experience Delivering a clarity and reducing confusion during the self install journey. Our thoughts Bad news: your may never get the praise your great experiences deserve Human beings are story tellers. Conditioned to identify and share stories that prevent risk... Jay NichollMarch 14 Avoid the short cuts The cumulative effect of incremental change is much more significant than most people give ... Rick HarrisonDecember 4 What are customer touchpoints? A customer touchpoint is created every time your customer or audience interacts with your brand or service. ... Sarah EdwardsJanuary 13
