Case studies Show all disciplines Animation B2B Marketing Brand clarification Campaign support Customer experience Event campaign Internal comms Marketing communication Packaging design Product collateral Product launch User experience User interface design User research Show all clients Virgin Media Virgin Media user guides Client: Virgin Media Disciplines: Customer experience Delivering a clarity and reducing confusion during the self install journey. Our thoughts The benefits of clear brand architecture Before introducing a new product or service offering, entering a new market or targeting a new segment of existing customers, it’s worth c... Rick HarrisonNovember 3 Write clearly “I have made this longer than usual because I have not had time to make it shorter.” Blaise Pascal (1657) Rick HarrisonJuly 21 Assessing customer experience is simple We do a lot of consultancy on customer experience across a range of intera... Rick HarrisonApril 5
