Case studies Show all disciplines Animation B2B Marketing Brand clarification Customer experience Event campaign Internal comms Marketing communication Product collateral Product launch User experience User interface design Show all clients Cambridge University Press Cambridge Core Client: Cambridge University Press Disciplines: User experience Creating the user experience for an innovative new academic platform with a global audience. Our thoughts Beyond the win: accessing the long-term benefits of CX The profile of Customer Experience has risen rapidly over the past couple of years, it is now accepted business wisdom that good CX provides... Rick HarrisonNovember 22 Features vs. Benefits — and the power of benefit-led messaging It sounds like an easy distinction to make, feature or benefit. And it is simple. However, when it comes to describing products or services,... Rick HarrisonNovember 6 Can automation help deliver great CX? The future impact of artificial intelligence (AI) and automation is currently a cause of significant debate. For most, the understanding of ... Arya AlatsasOctober 3
